About us

Our present company, BFSM Schadenermittlung GmbH, had its origins in a professional detective agency called SERVATIO, which was established by its founder Franz Mader in 1987, after 17 years of experience in the criminal service of the Austrian police force. Our services were used by Austrian insurance companies for the first time in the early 1990s, followed by initial contracts abroad.

At that time the company started to focus on the requirements of the insurance industry, which resulted in increasing numbers of assignments in this area and the subsequent renaming of the company from SERVATIO to the “Büro für Schadenermittlung”. Thanks to an increasingly cross-border role, initially in Central and Eastern Europe, we were able to build up a worldwide network over the years. In 2010, the „Büro für Schadenermittlung“ became today’s BFSM Schadenermittlung GmbH when the company came under management of Bernhard Mader, the son of the founder.